Shipping and delivery

The total delivery time for your order is the period from when your order is shipped until it reaches your selected delivery address.

At Ecofreshblooms Inc., we ship your order according to your selected delivery date.

We need your order in our system at least five days before your event. 

When ordering, consider that the transit time may be longer than expected due to holidays or unforeseen situations, so we suggest ordering at least eight days before your event. 

Also, we recommend selecting a delivery date two days before your event.

Shipping

We ship with FedEx all the orders to provide you with the best available shipping and delivery service for fresh-cut flowers.

Shipping is Free, and there are no handling or packing fees.

When we ship your order, our system will automatically send you an email informing you of the shipping and the tracking information. 

The tracking information is also available in your account on Ecofreshblooms.com. 

We also recommend you visit www.fedex.com to track your order and find the estimated delivery time in your area.

Depending on the day of the week you put your order, the total delivery time for your flowers can be as fast as 4-5 days (this applies only when you select the closest delivery date available). 

Important: If you put your order on a Tuesday, the delivery may take two more days.  Please check the table below for more detailed information.

FedEx shipping and delivery service information:

Important:

You will receive an email with the tracking number when your order ships. You can also find this number if you visit your Ecofreshblooms account. We highly recommend you check the status of your order on the FedEx tracking page to know when your flowers will be out for delivery so that you can arrange for someone to sign for them. Sometimes, if it is safe, FedEx will leave your flowers outside the door, which may affect the flowers if the temperature is too high or too low.

Please note that the color displayed on your monitor or mobile device screen may be a likeness and not the exact color of the actual flower.

USDA Inspection

Sometimes, the USDA will open a box of our flowers to check if it contains insects or pests. If this happens, it's a normal situation, and it may happen to any flower company.

If your box arrives with a yellow strap instead of a white one, it means the box was opened and inspected by the USDA. Our straps are white with Ecofreshblooms.com written on them in green letters. We always use two straps.

Sometimes, the USDA leaves the flowers outside the plastic sleeve that protects each flower. This situation may cause mechanical damage. In other words, some petals may be brownish. In this case, remove the damaged petals, deep the bloom in water momentarily, and place it in the container with clean water with the rest of the flowers as soon as possible. 

Please watch the video below that describes this situation:

Customer Responsibility

For the secure arrival of your flowers, please follow these important recommendations:

1. The delivery address must be a physical address (no P.O. Boxes)

2. Make sure the shipping address you provide is correct. 

Ecofreshblooms Inc. will program delivery to the address provided by you at the time of order. We are not responsible for delivering flowers to addresses listed in error or incorrect.

3. We ship your order at your own risk but take special care to protect your flowers. We use appropriately sized cartons, and your flowers are well-protected.

4. Ecofreshblooms Inc. is not responsible for shipping and delivery interruptions or delays due to the following:

- Forces of nature beyond reasonable control, such as acts of God, acts of any government, war or other hostility, civil disorder, the elements, fire, explosion, power failure, equipment failure, miscarried boxes, inability to obtain necessary supplies, industrial or labor dispute.

- National or local disruptions in air or ground transportation.- Unsuccessful deliveries due to the recipient not being present at the time of delivery supplied by the sender.

- Decreased product quality due to an incorrect address or re-routing request provided by the sender.

Refunds

For flower claims, you must submit pictures and a written claim within 24 hours of flower receipt. 

Any claim past this time will not be accepted.

In case you have a flower claim, we will, at our discretion, but after dialoguing with you, decide if we refund, totally or partially, your money, replace the product previously ordered as soon as possible, or deny the refund.